Signs that your product is at risk
«Bus Factor»
The entire system exists in one person's head. If they leave — you're left with code nobody understands
«Fear of Updates»
People avoid touching the system: «If it works, don’t touch it.» But every month without updates means growing technical debt and security vulnerabilities
«Peak-Time Crashes»
The system fails under load — during campaigns or high-traffic periods. The moment customers are ready to convert, the platform goes down
«Task Chaos»
Bugs, requests, and critical errors — everything ends up in a single chat thread, and important issues get lost
What's included in maintenance
[01]
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Incidents & Bugs
If a server goes down — we know before you do. Monitoring alerts us instantly, and an engineer responds within the agreed SLA timeframe
Ongoing improvements
Small but important updates: new reports, logic adjustments, UI changes. No need to start a full project — handled within the support agreement
Technical Health
Regular backups, dependency updates, security patches, database performance optimization. Your product won't become outdated or vulnerable
Dedicated Team
A personal account manager and engineers who know your codebase. The people who understand your project are the ones doing the work
[04]
Trusted by businesses across industries
What do you get?
Full transparency
All tasks in a shared tracker — status, priority, and time spent visible at any time
No hidden costs
The plan price is fixed in the contract — no surprise charges for urgency or complexity
Full documentation ownership
All architecture diagrams, documentation, and deployment instructions are yours — no lock-in
From internal tools to high-load production systems
Support plans for every stage
Basic
Internal tools and low-traffic systems
from 500 $/month
- Business hours response
- Server monitoring and alerts
- Regular backups
Operational
Revenue-critical and customer-facing platforms
Price on request
- Respond within an hour during business hours
- Development hours included
- Dedicated account manager
- 24/7 monitoring and backups
Critical
High-load platforms and enterprise infrastructure
from 1,500 $/month
- Respond within an hour during business hours
- SLA up to 1 hour for critical incidents
- Load testing included
- On-call engineer on standby
Technology Stack
What they say about us
All problems were resolved in a timely and professional manner.
Sailet successfully created a functional website and guided the client through every stage of the project, as well as providing training to ensure the project's success. The team scheduled meetings to provide progress updates and reports, demonstrating a transparent and smooth workflow. They were accessible and responsive.
Sailet successfully created a functional website and guided the client through every stage of the project, as well as providing training to ensure the project's success. The team scheduled meetings to provide progress updates and reports, demonstrating a transparent and smooth workflow. They were accessible and responsive.
I appreciated their readiness to solve all our problems, regardless of complexity
The client praised the website for meeting their needs in terms of functionality and efficiency. Flexible and client-oriented, Sailet communicated effectively and quickly resolved all issues and concerns. They leveraged their expertise to provide optimal solutions to problems of any complexity.
The client praised the website for meeting their needs in terms of functionality and efficiency. Flexible and client-oriented, Sailet communicated effectively and quickly resolved all issues and concerns. They leveraged their expertise to provide optimal solutions to problems of any complexity.
Their team completed all the work in a short time and made all revisions as quickly as possible
Thanks to Sailet, the company was able to improve its digital presence and make its crypto project more visible. The team was very creative and flexible, and internal stakeholders were particularly impressed with their innovative approach to the design process.
Thanks to Sailet, the company was able to improve its digital presence and make its crypto project more visible. The team was very creative and flexible, and internal stakeholders were particularly impressed with their innovative approach to the design process.
The team stayed responsive and helped us meet a tight launch deadline
As a result of this collaboration, the client gained 70,000 new contacts — a 50% increase compared to the previous year. The conversion rate reached 30%. The team communicated consistently and delivered on all commitments
As a result of this collaboration, the client gained 70,000 new contacts — a 50% increase compared to the previous year. The conversion rate reached 30%. The team communicated consistently and delivered on all commitments
Frequently Asked Questions
Response times, priorities, and communication channels are defined in the support agreement. See our plans above for standard SLA tiers.
Yes. We audit, maintain, and improve systems built by other vendors or internal teams — including legacy platforms and undocumented codebases.
We set up a shared channel during onboarding — Slack, email, or your preferred tool. Each issue is logged in a tracker with priority and status visible to you.
Yes. Our Operational plan includes development hours for small improvements. Larger scope can be handled under a separate agreement alongside the support contract.
Termination conditions are clearly defined upfront. We also do regular check-ins to address concerns before they become issues.
Systems degrade over time — dependencies become outdated, infrastructure needs maintenance, small issues compound. Proactive support prevents costly failures rather than fixing them after the fact.
Yes. We work remotely with clients across Europe. All communication, reporting, and task management happen asynchronously or over scheduled calls.
CRM and ERP systems, B2B portals, mobile apps, internal tools, backend infrastructure, integrations, and legacy platforms — regardless of who built them.
Leave your details and we'll schedule a call to discuss your system and support options