How we created the charitable platform HelpCenter.Life

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stack

React, Laravel

service

IT product development

development period

3 months

Today, we want to share with you our charitable activities, which we’ve been carrying out since 2019.

Specifically, we’ll talk about the creation and development of our own charitable platform, HelpCenter.

Platform Goals

«Mutual Aid Center» is an international non-profit project created to unite people who are willing to help and those who need assistance during difficult times in life. Unlike many other platforms, our center does not display ads, does not provide paid services, and does not support fraudulent requests.

The goal of the project is to create a P2P platform for people who can either help or need help during challenging periods in their lives.

How does the platform operate?

Project objectives

After understanding how the project should function, our team began developing a plan to implement the platform, and identified what was required:

Create a one-stop platform for non-profit organizations
Simplify the user's path to receiving assistance as much as possible
Eliminate situations where multiple foundations help the same person
Track and ensure transparency in NGO activity through statistics

Implementation

Public website structure

Homepage — This serves as the entry point to the platform. Here, users can familiarize themselves with general information about the «HelpCenter» project and quickly navigate to other sections:

Key campaigns, calls to action, current events

For convenience, information about these events is prominently displayed on the website's main banner
About the project

This section provides detailed information about the goals and objectives of the project, its philosophy, and significance
Organizations

Here, users can view a list of non-profit organizations participating in the project. Each organization has its own page with detailed descriptions and contact information
Statistics

This section displays analytics on the platform's performance, showing the volume of aid, number of applications, and other important metrics
News

Here, users can stay updated on the latest news related to the project and the activities of NGOs
They were helped

This page features stories about the assistance provided thanks to the efforts of NGOs and volunteers
At the very bottom of the homepage, additional information is located: frequently asked questions and a form allowing registration within the project

User screens

Registration/Authorization

Users can fill out a form on the platform to create an account or log in to an existing one.
Applying for assistance

Here, individuals seeking assistance complete an application detailing their needs and the situation they are facing.
Detailed information about the application

Once an application is submitted, users can view details of their application and its status.
Responses to applications

In this section, a person can view received responses offering help from volunteers.
Notifications

The ability to keep track of the application status and other important events on the platform.
Complaint submission option

In case of non-compliance with the platform rules or insufficient quality of assistance, a person has the option to submit a complaint.
Personal profile

Each user has their own dashboard where they can manage their data, review their application history, and interact with other users.

Volunteer screen

For the volunteer role on the platform, limited yet functional capabilities have been developed, enabling them to effectively participate in charitable actions and provide assistance:

Viewing requests for assistance

Volunteers have access to a list of assistance requests, where they can view all necessary information for each application.
Participating in charity campaigns

Ability to respond to assistance requests by offering their candidacy and participation in campaigns.
List of organizations

Can browse the list of non-profit organizations collaborating with the platform.
Filing complaints

If a volunteer detects violations or issues with the platform's operation or with other participants, they can file a complaint for administrators to review.
Volunteer personal profile

Here, volunteers can manage their data, review their participation history, and control their account settings.

Admin Panel

As for the administrator, they have full control over the application and its users. Through the web interface, the administrator can manage the app, content, reviews, and complaints. Their functionality is unlimited—administrators can add, block, and delete users, manage content, and interact with users at their discretion.

Result

Over the course of the platform's operation, more than 5,000 assistance requests have been processed, indicating its active use and importance in society. And already, 1,000 families have received invaluable help, thanks to the efforts of our volunteers and all project participants.

These impressive achievements confirm that our «HelpCenter» platform makes a significant public contribution, providing assistance and reliability to those in need.

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