Request Submission Whenever our client encounters a problem or question, they contact
our technical support. This process begins with submitting a request to the project manager. They explain their issue, describing it in detail. This could involve a software malfunction, an error, difficulty using certain features, or other technical concerns.
Processing the Request by the Project Manager Upon receiving the request from the client, the project manager takes it into consideration. They start analyzing the problem, identifying its essence and priority. At this stage, the project manager decides how the problem might be resolved.
Issuing Instructions for Resolution Based on the analysis conducted, the project manager develops a plan to address the issue. Afterward, they provide instructions to developers, testers, or other specialists regarding the necessary actions to fix the problem. This step involves determining deadlines and estimating the resources required to complete the task.
Monitoring Results and Demonstration The project manager oversees the execution of the plan and monitors the progress toward resolving the issue. Once the problem is successfully fixed, they verify the results and ensure they meet the client's expectations.
Bug Fixes and Refinements After solving the problem successfully, the project manager closely tracks feedback from the client. If any bugs or need for refinements are identified, they are incorporated into the workflow for correction. Our team works on addressing them and providing the client with an updated version of the product.