How do we provide technical support for projects?

Technical support is a set of services aimed at ensuring the smooth operation and efficient use of web services and applications. It includes software updates and improvements, bug fixes, as well as providing consultations and assistance to employees.

1. Support:
Providing support services and consulting during working hours to resolve emerging problems or questions.

2. Data Protection:
This is a top priority task, within which reliable protection of information and data is ensured. Appropriate measures are taken to prevent information leaks.

3. Software Updates:
Eliminating vulnerabilities, introducing new features, and ensuring compatibility with new technologies.

Now let's look at how support is provided in projects under our service.

You may encounter various types of issues and breakdowns, so for your convenience, we can offer several tariff plans:

• Minimum: up to 10 hours per month
• Optimal: up to 20 hours per month
• Large: up to 40 hours per month

Benefits of this approach:

1. Flexibility and choice:
The ability to choose an optimal amount of support that matches your needs and budget. These options differ only by the number of hours per month, allowing you to select the best option for each project.

2. Expert accompaniment:
Each tariff level provides access to experienced specialists ready to help solve technical tasks and problems.

3. Guaranteed availability:
You can count on a guaranteed number of support hours per month, ensuring stable and reliable project maintenance.

4. Efficient resource management:
Optimized use of resources by distributing available support hours across the most critical tasks and projects.


These tariffs include such services as:

• Consulting and advice:

Providing expert consultation on development, optimization, and improvement of the project.

• Error resolution and problem-solving:

Analysis and resolution of technical issues arising during the operation of the software product.

• Support during working hours:

Technical support provision during specified workday hours or according to the chosen schedule.

Request Submission
Whenever our client encounters a problem or question, they contact our technical support. This process begins with submitting a request to the project manager. They explain their issue, describing it in detail. This could involve a software malfunction, an error, difficulty using certain features, or other technical concerns.

Processing the Request by the Project Manager
Upon receiving the request from the client, the project manager takes it into consideration. They start analyzing the problem, identifying its essence and priority. At this stage, the project manager decides how the problem might be resolved.

Issuing Instructions for Resolution
Based on the analysis conducted, the project manager develops a plan to address the issue. Afterward, they provide instructions to developers, testers, or other specialists regarding the necessary actions to fix the problem. This step involves determining deadlines and estimating the resources required to complete the task.

Monitoring Results and Demonstration
The project manager oversees the execution of the plan and monitors the progress toward resolving the issue. Once the problem is successfully fixed, they verify the results and ensure they meet the client's expectations.

Bug Fixes and Refinements
After solving the problem successfully, the project manager closely tracks feedback from the client. If any bugs or need for refinements are identified, they are incorporated into the workflow for correction. Our team works on addressing them and providing the client with an updated version of the product.

Conclusion

Technical support for web services and applications plays a crucial role in maintaining uninterrupted operations and user satisfaction. We strive to provide high-quality technical support tailored to the needs of each client, ensuring successful project performance and building long-term partnerships.

If your project requires support, submit a request using the form below. Our team is always here to assist!