You run a network of auto service centers. Your customer service process encompasses numerous stages, from vehicle intake to returning it after repairs. Various professionals carry out each phase: administrators, mechanics, painters, customer service managers, etc.
Result:
If mechanics don’t comprehend their role or aren’t aware of what administrators or managers expect from them, it can lead to missing crucial details during the repair process or misunderstanding timelines. This can result in longer wait times for customers, dissatisfaction, and eventually, loss of clients and financial losses for the business.